Terms and Conditions Clouvou from 15.01.
General Terms and Conditions of CLOUVOU GmbH
Current version: Status: January 15, 2026
Archive (earlier versions)
Here you will find older versions of the Terms and Conditions.
Table of contents
- General Terms and Conditions for purchase for private use
- General Terms and Conditions for purchase for commercial/entrepreneurial use
I. General Terms and Conditions for purchase for private use
1) Scope / General
These General Terms and Conditions of Order, Delivery and Service (AGB) apply exclusively to consumers within the meaning of the German Civil Code (BGB), i.e. natural or legal persons who purchase the goods or services for private use.
2) Conclusion of contract / Contract content / Revocation / Payment
The order is an offer to us to conclude a purchase contract. The customer receives an e-mail from us confirming receipt of the order and containing its details (order confirmation). This order confirmation does not constitute acceptance of the customer's offer on our part. The customer is bound by his order if he does not revoke it within 14 days. If the customer has not revoked and we have not rejected the order within two weeks from the order date, a purchase contract is concluded by the delivery of the ordered goods as acceptance on our part.
The prices valid at the time of the order apply, including the statutory value-added tax.
The contract is concluded exclusively in German. We store the contract text and send our customers the order data and our Terms and Conditions by e-mail. The version of the Terms and Conditions applicable at the time of the order can also be viewed by the customer here at any time. https://clouvou.com/pages/agbs-bis-14-01-2026 view.
We offer various payment methods through different providers. When choosing a payment method from one of the following providers Amex, apple Pay, Bancontact, EPS, GooglePay, iDeal, Klarna, Maestro, Mastercard, PayPal, shop, Union Pay or Visa, the customer is automatically redirected to the application of the respective aforementioned provider during the ordering process. Further information about the respective payment method and the processing of data related to the customer can be found in our Privacy Policy as well as from the respective aforementioned provider.
3) Warranty ("Warranty for Life")
3.1
Our voluntary Warranty for Life for our ergonomic office furniture applies for the expected minimum product lifespan and thus for the following products for the period stated below:
- For our ergonomic office chairs and stools: 5 years from the date of purchase
- For our height-adjustable desks: 7 years from the date of purchase
- For our remaining office supplies, including cushions and casters: 2 years from the date of purchase
It applies to these products purchased and used within the European Union. It covers material and manufacturing defects that appear during the intended use of this furniture.
3.2
In the event of a warranty claim, we will provide one of the following services at our discretion: repair of the product, replacement of the product with an equivalent product, or refund of the purchase price (partial or full).
3.3
A prerequisite for claiming the above warranty services is the presentation of the purchase receipt (invoice), a description of the defect in text form (for example by e-mail), the submission of photos or other evidence of the described defect, and the provision of the product for inspection, if required and requested by us.
3.4
This Warranty for Life cannot be claimed for damage to the product caused by improper use, normal wear and tear of the product, damage resulting from external influences (for example moisture, heat, impacts), defects caused by unauthorized repairs or modifications, as well as consumables or parts subject to foreseeable wear under proper use of the product.
3.5
The statutory rights arising from the statutory liability for defects exist independently of this Warranty for Life.
4) Redemption of promotional vouchers
4.1 Vouchers issued free of charge by the seller as part of promotions with a specific validity period and which cannot be purchased by the customer (hereinafter "promotional vouchers") can only be redeemed in the seller's online shop and only within the specified period.
4.2 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the promotional voucher.
4.3 Promotional vouchers can only be redeemed before completing the order process. Subsequent claims are not possible.
4.4 Multiple promotional vouchers can be redeemed in one order.
4.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded.
4.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
4.7 The balance of a promotional voucher will neither be paid out in cash nor bear interest.
4.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within their statutory right of withdrawal.
4.9 The promotional voucher is only usable by the person named on it. Transfer of the promotional voucher to third parties is excluded. The seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.
5) Redemption of gift vouchers
5.1 Vouchers that can be purchased through the seller's online shop (hereinafter "gift vouchers") can only be redeemed in the seller's online shop. Deviations must be regulated in the voucher.
5.2 Gift vouchers and remaining balances of gift vouchers can be redeemed until the end of the third year after the year of voucher purchase. Remaining balances will be credited to the customer until the expiration date.
5.3 Gift vouchers can only be redeemed before completing the order process. Subsequent claims are not possible.
5.4 Multiple gift vouchers can be redeemed in one order.
5.5 Gift vouchers can only be used for the purchase of goods and not for the purchase of additional gift vouchers.
5.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
5.7 The balance of a gift voucher will neither be paid out in cash nor bear interest.
5.8 The gift voucher is only usable by the person named on it. Transfer of the gift voucher to third parties is excluded. The seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.
6) Code of Conduct
We have submitted to the Trusted Shops quality criteria, which are available on the internet at https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf are viewable.
7) Exclusion/limitation of liability
7.1 Subject to the following exceptions, we are not liable, in particular not for claims of the customer for damages or reimbursement of expenses – regardless of the legal grounds – in case of breach of duties arising from the obligation.
7.2 The above exclusion of liability according to clause 7.1 does not apply insofar as there is mandatory statutory liability, as well as:
- for own intentional or grossly negligent breach of duty and intentional or grossly negligent breach of duty by legal representatives or vicarious agents;
- for the breach of essential contractual obligations; "essential contractual obligations" are those obligations that protect contractual essential legal positions of the customer, which the contract is precisely intended to grant to him according to its content and purpose; furthermore, essential are those contractual obligations whose fulfillment first enables the proper execution of the contract and on whose compliance the customer has regularly relied and may rely;
- in the event of injury to life, body, and health, also by legal representatives or vicarious agents;
- in the event of delay, insofar as a fixed delivery and/or fixed performance date was agreed;
- insofar as we have assumed the Warranty for Life for the condition of our goods (see above item 3) or the existence of a performance success, or a procurement risk within the meaning of § 276 BGB;
- in the case of liability under the Product Liability Act or other legally mandatory liability provisions.
7.3 In the event that only slight negligence is attributable to us or our vicarious agents and no case of the preceding section 7.2, items 4, 5, and 6 applies, we are liable even for the breach of essential contractual obligations only for the typical and foreseeable damage.
7.4 The amount of compensation for damage due to delay is limited to 0.5% of the delivery value per week and a maximum of 5% of the delivery value of the delayed delivery.
7.5 The exclusions or limitations of liability according to the preceding sections 7.1 to 7.3 and the following section 7.6 apply to the same extent in favor of our bodies, our senior and non-senior employees, other vicarious agents, and our subcontractors.
8) Alternative dispute resolution
8.1 The EU Commission provides an online dispute resolution platform on the internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer.
8.2 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
II. General Terms and Conditions for Purchase for Commercial/Entrepreneurial Use
1) Scope / General
1.1 These General Terms and Conditions of Order, Delivery, and Performance (AGB) apply exclusively to services provided to entrepreneurs within the meaning of the German Civil Code (BGB), that is, natural or legal persons who acquire the goods or services for commercial or entrepreneurial use.
1.2 Deviating conditions of the buyer and/or orderer – hereinafter referred to as "customer(s)" – apply only if and to the extent that we expressly acknowledge them in writing. Our silence on such deviating conditions does not constitute recognition or consent, especially not for future contracts. Our Terms and Conditions apply instead of any purchasing conditions of the customer even if, according to these, acceptance of the order is provided as unconditional recognition of the purchasing conditions, or if we deliver after the customer points out the applicability of their General Purchasing Conditions, unless we have expressly waived the applicability of our Terms and Conditions. By accepting our order confirmation, the customer expressly acknowledges that they waive their legal objection derived from the purchasing conditions.
2) Conclusion of contract / Contract content / Right of withdrawal
2.1 Our offers in our shop are non-binding unless they are expressly marked as binding or contain expressly binding commitments or the binding nature has otherwise been expressly agreed. They are invitations to place orders.
The customer is bound to their order as a contract offer for 14 calendar days – for electronic orders 5 working days (each at our headquarters) – after receipt of the order by us, unless the customer must regularly also expect a later acceptance by us (§ 147 BGB). This also applies to reorders by the customer.
2.3 A contract – even in ongoing business transactions – only comes into existence when we confirm the customer's order in writing or in text form (i.e. also by fax or e-mail) by order acceptance.
2.4 A warranty is only considered assumed by us if we expressly guarantee a characteristic and/or a performance success beyond the statutory liability for defects in text form to the customer for the contractual purchase item; § 443 paragraph 1 BGB is hereby excluded accordingly.
2.5 Declarations by employees, especially those in field service, only become legally binding if they are declared or confirmed as legally binding in writing or in text form (i.e. also by fax or e-mail) by management.
2.6 We store the contract text and send our customers the order data and our Terms and Conditions by e-mail. The version of the Terms and Conditions applicable at the time of the order can be viewed by the customer at any time here https://clouvou.com/pages/agbs-bis-14-01-2026 view.
3) Place of Performance / Transport Costs / Delivery Conditions
3.1 Place of performance and fulfillment for all contractual obligations is the seat of our company.
3.2 The shipping or transport costs and any agreed transport insurance are borne by the customer.
3.3 Binding delivery dates and deadlines must be expressly agreed in text form. For non-binding or approximate (approx., about, etc.) delivery dates and deadlines, we strive to meet them to the best of our ability.
3.4 Delivery and/or performance deadlines begin with the receipt of our order acceptance by the customer, but not before all details of the execution of the order have been clarified and all other prerequisites to be fulfilled by the customer are met, in particular agreed down payments or securities and necessary cooperation services are fully provided.
3.5 Partial deliveries are permitted. Each partial delivery is considered an independent transaction.
4) Damages for Delay
If we fall into delivery delay, the customer must first set us a reasonable grace period of at least – unless unreasonable – 14 days for performance. If this expires without result, claims for damages due to breach of duty – regardless of the reason – exist only according to the provisions in section 7.
5) Prices / Payment Terms / Right of Retention and Set-off
5.1 All prices are understood ex works or warehouse and basically in EURO net excluding sea or air transport packaging, freight, postage and, insofar as transport insurance has been agreed, insurance costs, plus VAT to be borne by the customer (if legally applicable) at the legally prescribed rate.
5.2
As part of the ordering process, we offer the payment methods listed below with further information for each payment method:
5.2.1
In the case of the prepayment payment method, we send the customer our bank details by email, fax, or post. From receipt of this information, the purchase price must be received in our account within 7 days. Afterwards, we ship the ordered goods.
5.2.2
When choosing the payment method from one of the following providers Amex, Apple Pay, Bancontact, EPS, GooglePay, iDeal, Klarna, Maestro, Mastercard, PayPal, shop, Union Pay, or Visa, the customer is automatically redirected to the application of the respective aforementioned provider during the ordering process. Further information about the respective payment method and the processing of data related to the customer can be found in our Privacy Policy as well as from the respective aforementioned provider.
5.2.3
For validated customers, depending on creditworthiness, we offer payment on account. Only payments from accounts within the European Union (EU) are accepted. When purchasing on account, the purchase price is due after the goods have been delivered and invoiced. We send a pre-filled transfer form with the goods. The invoiced amount must be transferred without deduction within 14 days of invoicing.
5.3
We reserve the right, for justified reasons in individual cases to secure credit risk, to offer deliveries to the respective customer only against prepayment, cash on delivery, PayPal, or Giropay.
6) Retention of title, seizures
6.1
We reserve ownership of all goods delivered by us until all our claims from the business relationship with the customer, including future claims arising from contracts concluded later, have been settled (hereinafter collectively referred to as "reserved goods").
This also applies to a balance in our favor if individual or all claims are included by us in a running account (current account) and the balance is drawn.
6.2
The customer must sufficiently insure the reserved goods, especially against fire and theft. Claims against the insurance from a damage case concerning the reserved goods are hereby assigned to us up to the value of the reserved goods.
6.3
The customer is entitled to resell the delivered products in the ordinary course of business. Other dispositions, especially pledges or granting of security ownership, are not permitted. If the reserved goods are not paid for immediately by the third-party purchaser upon resale, the customer is obliged to resell only under retention of title. The right to resell the reserved goods lapses without further ado if the customer ceases payment or falls into arrears with us.
6.4
The customer hereby assigns to us all claims, including securities and ancillary rights, that arise for him from or in connection with the resale of reserved goods against the end customer or third parties. We accept this assignment.
6.5
He may not make any agreement with his buyers that excludes or impairs our rights in any way or nullifies the prior assignment of the claim. In the case of the sale of reserved goods with other items, the claim against the third-party buyer is deemed assigned in the amount of the delivery price agreed between us and the customer, unless the amounts attributable to the individual goods can be determined from the invoice.
6.6
The customer remains entitled to include the claim assigned to us until our revocation, which is permissible at any time. However, we undertake to revoke the collection authorization only if there is a justified interest. Such justified interest exists, for example, if the customer does not properly fulfill his payment obligations or falls into arrears. At our request, he is obliged to provide us with the necessary information and documents for the collection of assigned claims in full and, if we do not do so ourselves, to inform his buyers immediately about the assignment to us.
6.7
If the customer includes claims from the resale of reserved goods in a current account relationship with his buyers, he hereby assigns to us an already recognized closing balance in his favor in the amount corresponding to the total amount of the claim from the resale of our reserved goods included in the current account relationship. We accept this assignment.
6.8
If the customer has already assigned claims from the resale of products delivered or to be delivered by us to third parties, especially due to genuine or non-genuine factoring, or has made other agreements that could impair our current or future security rights according to this clause 6, he must notify us immediately. In the case of non-genuine factoring, we are entitled to withdraw from the contract and demand the return of already delivered products. The same applies in the case of genuine factoring if the customer cannot freely dispose of the purchase price of the claim after the contract with the factor.
6.9
In case of contractually wrongful conduct caused by the customer, especially in case of default in payment, we are entitled after withdrawal from the contract to take back all reserved goods. In this case, the customer is obliged to surrender without further ado and bears the transport costs required for the return.
The return of the reserved goods by us constitutes a withdrawal from the contract. Upon withdrawal, we are entitled to realize the reserved goods.
The proceeds from realization, minus reasonable costs of realization, will be offset against those claims that the customer owes us from the business relationship. To determine the stock of the reserved goods delivered by us, we may enter the customer's business premises at any time during normal business hours. The customer must notify us immediately in writing of any third-party access to reserved goods or claims assigned to us.
6.10
If the value of the securities existing for us according to the above provisions exceeds the secured claims in total by more than 10%, we are obliged, at the customer's request, to release securities to that extent at our discretion.
6.11
In case of seizures or other interventions by third parties, the customer must notify us immediately in writing so that we can file a lawsuit according to § 771 ZPO. If the third party is unable to reimburse us for the judicial and extrajudicial costs of a lawsuit according to § 771 ZPO, the customer is liable for the loss incurred by us.
7) Exclusion/limitation of liability
7.1 Subject to the following exceptions, we are not liable, in particular not for claims of the customer for damages or reimbursement of expenses – regardless of the legal grounds – in case of breach of duties arising from the obligation.
7.2 The above exclusion of liability according to clause 7.1 does not apply insofar as there is mandatory statutory liability, as well as:
- for own intentional or grossly negligent breach of duty and intentional or grossly negligent breach of duty by legal representatives or vicarious agents;
- for the breach of essential contractual obligations; "essential contractual obligations" are those obligations that protect contractual essential legal positions of the customer, which the contract is precisely intended to grant to him according to its content and purpose; furthermore, essential are those contractual obligations whose fulfillment first enables the proper execution of the contract and on whose compliance the customer has regularly relied and may rely;
- in the event of injury to life, body, and health, also by legal representatives or vicarious agents;
- in the event of delay, insofar as a fixed delivery and/or fixed performance date was agreed;
- in the case of liability under the Product Liability Act or other legally mandatory liability provisions.
7.3 In the event that only slight negligence is attributable to us or our vicarious agents and no case of the preceding section 7.2, items 4, 5, and 6 applies, we are liable even for the breach of essential contractual obligations only for the typical and foreseeable damage.
7.4 The amount of compensation for damage due to delay is limited to 0.5% of the delivery value per week and a maximum of 5% of the delivery value of the delayed delivery.
7.5 The exclusions or limitations of liability according to the preceding sections 7.1 to 7.3 and the following section 7.6 apply to the same extent in favor of our bodies, our senior and non-senior employees, other vicarious agents, and our subcontractors.
8) Place of Jurisdiction / Applicable Law
8.1 The exclusive place of jurisdiction for all disputes is the registered office of our company. However, we are also entitled to sue the customer at their general place of jurisdiction.
8.2 For all legal relationships between the customer and us, exclusively the law of the Federal Republic of Germany applies, excluding international private law, in particular the UN Sales Convention (CISG).
9) Written Form / Severability Clause
9.1 All agreements, side agreements, assurances, and contract amendments require written form. This also applies to the waiver of the written form requirement itself. The priority of individual agreements in written, textual, or oral form (§ 305b BGB) remains unaffected.
9.2 Should any provision of this contract be or become wholly or partially ineffective/void or unenforceable, the validity of the remaining provisions of this contract shall not be affected, unless the execution of the contract – also taking into account the following provisions – would constitute an unreasonable hardship for one party. The same applies if a gap requiring supplementation arises after the conclusion of the contract. Contrary to any principle according to which a severability clause is generally only intended to reverse the burden of proof, the effectiveness of the remaining contractual provisions shall be maintained under all circumstances, thereby excluding § 139 BGB in its entirety.
9.3 The parties will replace ineffective, void, or unenforceable provisions or gaps requiring supplementation with an effective provision that corresponds in its legal and economic content to the ineffective, void, or unenforceable provision and the overall purpose of the contract. § 139 BGB (partial invalidity) is expressly excluded.
Status: 15.01.2026